Refund policy

VYRA — Returns & Refund Policy

Last updated: 5 July 2026

At VYRA, we want you to feel confident in your purchase. This policy explains your rights and how returns and refunds work. Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

VYRA products are sold by WISEE LTD, a company registered in England and Wales (Company No. 16778099), registered address 128, City Road, London, EC1V 2NX, UNITED KINGDOM.

Our 60-Day Satisfaction Guarantee

We stand behind VYRA. If you try it and you're not satisfied, we'll make it right.

If you're not happy with your product for any reason, contact us within 60 days of receiving your order and we'll give you a full refund — even if the product has been opened and tried.

  • Applies from the date your order is delivered.
  • Covers the full price you paid, including standard shipping.
  • To claim, email support@vyradaily.com with your order number and a brief note on what didn't work for you — your feedback helps us improve.
  • Limited to one guarantee claim per customer.

This guarantee is a promise we choose to offer, in addition to your statutory rights below — it does not replace or reduce them.

1. Your 14-Day Cancellation Right (Change of Mind)

Because you're buying online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To cancel, contact us at support@vyradaily.com with your order number before the 14 days end. You then have a further 14 days to return the item to us.

Important — health & hygiene exemption: VYRA is a sealed, ingestible product. For health and hygiene reasons, once the seal on the product has been broken or the packaging opened, it can no longer be returned for a change-of-mind refund. This exemption is permitted under the Consumer Contracts Regulations 2013 for sealed goods that are not suitable for return once unsealed.

This means:

  • Unopened, sealed products returned within the cancellation window are eligible for a refund.
  • Opened or unsealed products are not eligible for a change-of-mind refund under this statutory right — however, they may still be covered by our voluntary 60-Day Satisfaction Guarantee above, and you remain fully protected if the product is faulty, damaged, or not as described (see Section 3).

2. How to Return an Item

  1. Email support@vyradaily.com with your order number and reason for return.
  2. We'll confirm the return address and any instructions.
  3. Return the item in its original, unopened condition.

Return shipping costs for change-of-mind returns are the customer's responsibility. We recommend using a tracked service, as we cannot be responsible for items lost in transit back to us.

3. Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or is not what you ordered, you are entitled to a remedy under the Consumer Rights Act 2015 — this applies whether or not the seal has been broken.

  • Within 30 days of receipt: you can request a full refund for a faulty or defective item.
  • We may also offer a repair or replacement where appropriate.
  • If your order arrives damaged, email us at support@vyradaily.com within 24 Hours with your order number and a photo of the item and packaging, so we can put it right quickly.

For faulty-item returns, we cover the cost of return shipping.

4. Refunds

  • Once we receive your returned item (or evidence that you've sent it), we'll process your refund within 14 days.
  • Refunds are issued to your original payment method.
  • We'll refund the price of the product plus the basic (standard) delivery cost you originally paid. If you chose a premium/express delivery upgrade, we refund only up to the standard delivery cost.
  • We may reduce a refund to reflect any loss in value if returned goods have been handled more than necessary to establish their nature and characteristics.

5. Non-Returnable Items

For health and hygiene reasons, the following cannot be returned for a statutory change-of-mind refund once opened or unsealed:

  • Opened or unsealed VYRA colostrum products.

This does not affect (a) your rights if an item is faulty, damaged, or not as described, or (b) our voluntary 60-Day Satisfaction Guarantee, which may still apply to opened product.

6. Contact Us

Questions about a return or refund? We're here to help.

WISEE LTD Email: support@vyradaily.com Registered address: 128, City Road, London, EC1V 2NX, UNITED KINGDOM Company No: 16778099

This policy does not affect your statutory rights as a consumer.